The Ritz-Carlton, Shenzhen

We Exceptional checking experience, warm welcome by Jack and he accompanied us throughout our stay. Jack got back yo my email and followed my requirements to the last detail. The whole club team was awesome and everyone wore a kind smile. Our room was nicely decorated for my wife's birthday. During his busy schedule the GM Mr. Jain, made time to check up on us each day and went way out of his way to borrow my wife his wife's scarf on a cold day! We also sampled some of the finest creations at the Palleto made by El maestro chef Lorenzo! Also introducing the dish was Mr Ramos who provide ample knowledge about what the chef was trying to get us to feel or taste and what best way to eat the delicacies. (Chapeau guys!) And not to forget I hope Martin is the name! I really hope, the young fellow who was pairing and introducing each beverage during the food sampling. We also managed to order some in room dining from the main restaurant and the pasta was excellent! Thanks to Mr Villegas, we managed to enjoy some authentic hongkong style egg roll for breakfast twice -- this dish is amazing! Thanks for the recommendations! And finally Mr Tan, we didn't meet, but I wish I'd had a chance to shake your hand! Sir your pastries are amazing (thanks for the macaroons). In fact from bellhop to higher ups, thank you all for your excellent hospitality. And one final warm thank you to Jack! I just realized you walked two blocks with us on the last night to just show us where the park was~that was unnecessary but warmly appreciated!

The service and amenities were fantastic, cannot praise the staff more. Friendly, helpfull and efficient. They went out if their way on a number of occasions to make my stay more comfortable and my experience in Shenzhen better. Will not hesitate to stay there again.

They prepared a special wish of my girlfriend for breakfast. The staff was extremely considered and friendly. The room was perfect. Although the hotel was booked out, we had the feeling that it was not controlled. Very responsive staff.

Albin Lee is a polite, efficient and problem solving manager who quickly mitigated the malfunction in our bathroom. He was also considerate, kindhearted and understanding to us, and he makes for a wonderful person all around.

We had a great staycation for 2 nights. The staff went out of their way to be helpful and friendly. I think the staff was the best part. We used the Executive Lounge, which was great - amazing view, good food, nice drinks, cozy atmosphere. We also enjoyed the pillow menu in the room. Hard to beat the Ritz.