The Ritz-Carlton, Shenzhen

Wonderful personal service, the team go out of there way to take care of you and make you feel like a valued customer. Fantastic breakfast buffet. Comfortable clean room, a little dated but far outweighed by the excellent service across the entire hotel, convenient location and breakfast. Located right next to the metro station, Starbucks and good Japanese restaurant over the road, what more do you need?!

Everything was perfect. We were a group of 6 persons (4 stayed two nights and 2 stayed one night). Everyone of us was impressed by the 5-star services provided by each of the hotel staff at the lobby, reception, fitness centre, swimming pool, restaurant as well as from the housekeeping team. The staff are highly professional, friendly and attentive. They arranged our rooms on the same floor including two connecting rooms. The rooms were spacious, clean and comfortable with good view. Knowing that we came to celebrate the birthday of one of us, the hotel sent us a complimentary birthday cake and fruits to our room. We also like the buffet breakfast which had many food varieties. We had a wonderful staycation at the hotel. We'll surely come again!

We Exceptional checking experience, warm welcome by Jack and he accompanied us throughout our stay. Jack got back yo my email and followed my requirements to the last detail. The whole club team was awesome and everyone wore a kind smile. Our room was nicely decorated for my wife's birthday. During his busy schedule the GM Mr. Jain, made time to check up on us each day and went way out of his way to borrow my wife his wife's scarf on a cold day! We also sampled some of the finest creations at the Palleto made by El maestro chef Lorenzo! Also introducing the dish was Mr Ramos who provide ample knowledge about what the chef was trying to get us to feel or taste and what best way to eat the delicacies. (Chapeau guys!) And not to forget I hope Martin is the name! I really hope, the young fellow who was pairing and introducing each beverage during the food sampling. We also managed to order some in room dining from the main restaurant and the pasta was excellent! Thanks to Mr Villegas, we managed to enjoy some authentic hongkong style egg roll for breakfast twice -- this dish is amazing! Thanks for the recommendations! And finally Mr Tan, we didn't meet, but I wish I'd had a chance to shake your hand! Sir your pastries are amazing (thanks for the macaroons). In fact from bellhop to higher ups, thank you all for your excellent hospitality. And one final warm thank you to Jack! I just realized you walked two blocks with us on the last night to just show us where the park was~that was unnecessary but warmly appreciated!

Staff were very accommodating - especially Alex the concierge had great recommendations and even showed us directions to where we needed to be.

the lounge was excellent for its service food was tasty but limited choice the hot deserts in the evening was fantastic